Refills, Returns & More

Refill Policy

At Prairie Oils & Vinegars, we recognize our product is sold in dark glass bottles, and while this material is better for both our product and the environment than plastic, our customers may ask the conscientious question, "What do I do with my used glass bottles?" 

You can certainly just give your bottles a rinse and place them in whatever recycling program you have that accepts glass. We do not have the means to receive old bottles at our store.

However, if you would like to reuse your bottles by bringing them in to refill, you will receive a small discount.

Refill Discount = $1.00
Refill Discount on Tuesdays = $2.00

Bottles brought in for refilling MUST be:

  • originally purchased from Prairie Oils & Vinegars
  • size 200mL and up
  • washed and completely dried

All bottles brought in for refilling will be visually inspected by Prairie Oils & Vinegars staff to ensure cleanliness, which is in accordance with our health inspector's regulations. Due to health regulations, we cannot refill a bottle that has residue or is still wet, so as to ensure the integrity of the product. Any bottle that still contains moisture or residue will be ineligible for refilling. 

dirty oil and vinegar bottles get sparkling clean in hot soapy water

Washing Tips

Wash bottles in hot soapy water. Let oily bottles soak if needed (Dawn dish soap works well). Rinse well with hot water. Or try the bottom rack of your dishwasher! Air dry until completely dry. Throw away your cork and do not cover the bottle opening completely. We will always supply you with a new cork. 

Drying Tips

A dry bottle is a sanitary bottle! Ensuring your bottle is completely dry is important so you can be confident that your delicious oils and vinegars are never compromised by any residual contaminant. Here are three tips to make sure your bottles get completely dry:

  1. Do not put the cork back in. This traps any residual moisture and increases the chance for condensation. Throw that cork out and do not cover tightly with plastic wrap. If you like, cover the bottle opening loosely with plastic wrap or stuff with a dry paper towel that sticks out the top.
  2. Air dry after washing in very hot water. A dishwasher gets pretty hot, so try using your dishwasher for its wash cycle and then the hot, air dry feature found on many dishwashers. Or after you hand wash your bottles, rinse with very hot water and allow to air dry. 
  3. Oven dry. Place your wet bottle in a cool oven, then set the temperature to 220F. Allow the oven to come to temperature, then turn off the oven and allow the bottle to cool in the oven as the temperature is decreasing. That should do it!

Return Policy

      Non-Food Items - Non-food products can be returned according to Canadian regulation within 30 days from purchase, with an accompanying receipt. We reserve the right to make exceptions in the case of the product having been damaged outside of our care.

      Oils & Vinegars - If bottle is sealed (with our heat sealed cap non-compromised), product can be exchanged for equal or lesser value within 30 days from purchase, with accompanying receipt.

      Other Food Products - If product is unopened, product can be exchanged for equal or lesser value within 30 days from purchase, with accompanying receipt.

      Storing Your Oils & Vinegars

      Oils and vinegars do not need to be refrigerated. In fact, if you refrigerate EVOO, it will likely solidify making it difficult to pour.

      The best place to store EVOOs and Balsamic Vinegars is on your counter top, in plain site, and in reach of your cooktop so you can access them easily while cooking. In your pantry or in a cupboard is also acceptable.

      It can also be beneficial to keep these products away from direct sunlight, although we do supply them in the larger sizes in dark glass bottles, which helps to prevent any degradation from sunlight.

      Contrary to a popular myth, refrigerating your EVOO to see if it will solidify is not an accurate way to test if it is authentically EVOO, high quality and not cut with other oils. Most fats solidify when they get cold enough. The only true way to see if your EVOO is of the highest quality is to purchase from a gourmet foods shop where they can provide the country of origin, crush date, and chemical and taste analysis. 

      Transporting Your Oil & Vinegar

      oil bottle in the sunWhen transporting your oils and vinegars, keep the bottles upright, as this is a prudent position for any bottled liquids.

      Also, in the heat of summer or depth of winter, please keep in mind that changes in temperature can affect bottled liquids. In summer, the air inside bottles with liquid can expand, creating pressure and pushing the lids up and out. In winter, liquid expands and can create bottle damage if it is allowed to solidify completely.

      So please bring your oils and vinegars in to a temperature controlled environment as soon as possible after purchasing.

      If you are travelling long distances or flying, please let our staff know and we will provide an aluminum foil waxed seal over the top of our bottles to prevent leaks.